Software Support and Maintenance

Software Maintenance Service Malaysia

Is your business or enterprise system crashing or experiencing frequent downtimes? How about mounting complaints from staff that the system is slow or hangs often even after changing to a new system not too long ago? Such scenarios are common when a software does not get periodic maintenance to keep it running smoothly.

Software maintenance and support post-delivery are equally important. Monitoring, maintaining, and having intelligent support for your software are the only things that will help you adapt to the new changes and also give you the maximum return on your development investment. It allows your solution to be flexible and reliable in a fluctuating business and technology environment.

Features & Functions

Troubleshoot & Root Cause Analysis

From pinpointing a bug or error in the system to going deep into the system, we don’t just fix problems, we prevent them from recurring or turning into bigger ones further down the line.

Fast Fixes

Business doesn’t sleep in today’s digital era, so when a problem occurs, we’ll fix it quickly and efficiently so you can get back to work with minimal disruption.

Data Bottleneck Reduction

Pinpoint if bottlenecks are occurring due to workloads arriving too quickly to be handled and in turn causing inefficiencies that create delays.

Upgrades & Patches

Ensure your system gets the latest updates without delay and your system is up to date and performing at its best.

Remote or In-Person Support

Depending on the severity of the problem, we can provide support both remotely as well as in-person.

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Sound Advice

Got a problem? Our support team will provide the best solution without delay and provide advice on how to prevent them from happening in the future.

Disaster Recovery Strategy

Be prepared for the worst with a plan in place to get your system up and running without delay and with no loss of vital data.

Security Management & Enhancements

We’ll ensure that your systems are not just running efficiently, but also protected against security issues.

Preventive Maintenance

Preventive Maintenance will be executed quarterly or half-yearly to prevent system downtime, improve efficiency and prolong system lift time.

Service Level Agreement

We will define the level of service you expect from us, lay out the metrics and defines the service standard we obligated to meet your expectation.

Maintenance Contract

Sign with us the software maintenance contract, we are obligated to you to provide all necessary software and technical support for the software product.


Tell us about your business needs and we will find the perfect product to meet your requirements. Contact us today for a FREE consultation.
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