Features & Functions
Troubleshoot & Root Cause Analysis
From pinpointing a bug or error in the system to going deep into the system, we don’t just fix problems, we prevent them from recurring or turning into bigger ones further down the line.
Fast Fixes
Business doesn’t sleep in today’s digital era, so when a problem occurs, we’ll fix it quickly and efficiently so you can get back to work with minimal disruption.
Data Bottleneck Reduction
Pinpoint if bottlenecks are occurring due to workloads arriving too quickly to be handled and in turn causing inefficiencies that create delays.
Upgrades & Patches
Ensure your system gets the latest updates without delay and your system is up to date and performing at its best.
Remote or In-Person Support
Depending on the severity of the problem, we can provide support both remotely as well as in-person.
Sound Advice
Got a problem? Our support team will provide the best solution without delay and provide advice on how to prevent them from happening in the future.
Disaster Recovery Strategy
Be prepared for the worst with a plan in place to get your system up and running without delay and with no loss of vital data.
Security Management & Enhancements
We’ll ensure that your systems are not just running efficiently, but also protected against security issues.
Preventive Maintenance
Preventive Maintenance will be executed quarterly or half-yearly to prevent system downtime, improve efficiency and prolong system lift time.
Service Level Agreement
We will define the level of service you expect from us, lay out the metrics and defines the service standard we obligated to meet your expectation.
Maintenance Contract
Sign with us the software maintenance contract, we are obligated to you to provide all necessary software and technical support for the software product.