Support & Maintenance

Your Trusted Partners in Business-Building Tools

CardBiz's Support & Maintenance is an all-encompassing support that ensures our client get the best after sales services.

For Terminal Support Features:

24/7 Hotline Helpdesk Support Our hotline support is 24 hours a day, seven days a week. Support is only a phone call away.
On-Site Support Our technician will go to client if the problem cannot be solved through phone.
Our personel will make an appointmnet before visiting the client side.
Repairing Services We provide repairing services to our client with our trained technicians.

For Software Support Features:

Level 1 - By System User / Client Personnel

Transfer of technology to ensure Client Personnel can provide the first level of support. The user has to fill in the Request Service Form (RSF) on any of the problems when they are using the systems. The RSF will be submitted to CardBiz. The IT personnel will investigate the problems and will try to solve. If the problems can be solved, he or she will fill the action taken in the RSF. This RSF will be filed in the specific files.

Level 2 - Phone / Email

The problem that cannot be solved by Client Personnel will be escalated to CardBiz. Our support personnel will call Client Personnel to investigate the problems and the action has taken by IT personnel. Our personnel will guide Client Personnel on how to solve the problems. The steps taken will be filled in the RSF and will be given a copy to Client.

Level 3 - On-site Support

Our personnel will go to Client if the problem cannot be solved through the phone. Our personnel will make an appointment before visiting the Client.

Level 4 - Scheduled On-Site Visits

We will also send our engineer to your site for half-day (4 hours) quarterly to carry preventive maintenance tasks. The actual scheduled plan will be provided upon the start of the Project warranty period.

For urgent matter on weekend, please call H/P: 016-358 6166 / 016-269 2036.

Need more product information or support in finding the right product?

For more information, our office are more than happy to answer your questions.

Information on products, distribution partners and resellers:
Please send your message to sales@cardbiz.com.my

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